Terms and Conditions

Applies to one to one sessions, group coaching sessions and events

Coach-Client Relationship:

I agree to maintain the ethics and standards of behaviour established by the International Coach Federation (ICF): www.coachfederation.org/ethics. It is recommended that you review the ICF Code of Ethics and the applicable standards of behaviour.

Engagement:

You are hiring me as your coach. This agreement starts when you agree to these terms and conditions upon booking a session and until we complete all agreed coaching sessions or either of us gives two weeks' notice to end it.

Sessions and events:

  • The standard one to one coaching session length is 1.5 hours (90 minutes). Different requirements would need to be agreed specifically prior to starting working together.

  • Sessions take place either online or in-person, depending on practicality and preference. We will discuss and agree this prior to starting working together.

  • Group coaching programmes take place either online or in-person. The location will be advertised accordingly. 

  • Events take place either online or in-person. The location will be advertised accordingly. 

Cancellation:

  • If you need to cancel or reschedule a session for any reason, please be advised that I operate a graded cancellation policy:

  • No fee will be charged if you cancel more than 7 days before the session.

  • 50% fee is charged if you cancel between 7 days and 48 hours before the session.

  • Full fee is charged if you cancel less than 48 hours before the session.

  • You can reschedule a session, but if it's within these time frames, the cancellation fees still apply.

  • The above cancellation policy also applies to events. 

  • All 6 sessions in a group coaching programme are considered as one booking. The above cancellation policy applies to cancelling a place on the programme.

  • Block bookings can be cancelled if no longer required. In that case, if the number of sessions already attended are less than 4, then those sessions will be charged at standard session rate and the remaining bookings which are not required will be refunded. Please be advised that the graded cancellation policy still applies to block bookings.

  • I may cancel a session by giving you 24 hours' notice. If I do, I will reschedule for the earliest mutually convenient time.

Waiting list:

The waiting list for group programmes and events will be on a first come first serve basis.

Duties as Your Coach:

  • My job is to ask questions that help you find your own solutions. I won’t give advice or tell you what to do.

  • I can’t guarantee any specific results. Any actions or decisions you take are your responsibility.

Fees:

  • All fess are as advertised on the services page for each service/product.

  • All fees must be paid in advance of your appointment.

  • Instalment options are available for block bookings of more than 4 sessions. If this is what you would like, please let me know so we can discuss and agree.

  • Group coaching programmes are inclusive of all the sessions in the programme and are considered as one booking. The fees must be paid in full to secure your place when you book.

  • Events are considered as one booking. The fees must be paid in full to secure your place when you book.

Confidentiality:

  • Everything we discuss is confidential. I won’t share any of your personal information unless I am required to do so by law or if there is a safeguarding concern.

  • As part of the coaching contract you are required to provide details of an emergency contact. They will only ever be contacted in case of an emergency or if there is a safeguarding concern.

  • I am dedicated to continuous professional training and my work is supervised. This means that from time to time I take case studies to supervision. If I do, this will be done completely anonymously and all personal details will be kept confidential.

  • I may ask to record or transcribe our sessions for supervision. If I do, I will ask for your explicit permission. Transcripts will be anonymised, and I will store the recordings securely. You can withdraw your consent to this at any time.

  • You are responsible for your interactions with others in group coaching programmes and events.

Liability:

  • Coaching is not consulting or mentoring. I will not give you advice or tell you what to do. 

  • You alone are responsible for any actions or decisions do or don’t make and any outcome they may have. 

  • You are fully responsible for your own interactions with others in group sessions or events. 

  • Coaching is not therapy. We will go as far as you are comfortable with and if I feel we are moving into a therapeutic space beyond my skills, I will acknowledge this with you and refer you to a qualified therapist.